Meet the Brooks Operations Team!

Meet the Brooks Operations Team!
Left to right: Pete Glass, Monty Smith, and Phil Castillo – a/k/a the BT Ops Team!

I recently had the privilege to interview Brooks Tower Operations Team - Phil, Pete and Monty - and ask them some questions about what their capabilities are as far as individual unit maintenance is concerned.

Here are some of the answers that they gave me ~

  • Rates: $70/hour | $35/30 minutes | $17.50/15 minutes. There is a minimum 30-minute charge for any service, but after that they will bill in 15-minute increments. Their hours are Monday through Friday, 8 am to 5 pm.
  • After hours rate: Minimum fee is $280, which will give you up to 2 hours labor. (You must be an owner to request them) To access them after hours - 1) Fill out a maintenance request in AppFolio describing your situation. 2) Call the front desk and tell them you'd like to request to speak to the on-call Operations team member. and 3) You will receive a call back from an Operations team member to discuss the situation and get an arrival time.
  • Maintenance and repair: They can do maintenance and minor repairs of anything in your unit that’s electrical or that requires plumbing.
  • Heating and cooling system: They can service, maintain or repair anything with your heating, ventilation, and air conditioning (HVAC) system. It is recommended that you have your HVAC system serviced every 6 months
  • Handyman items: They can hang pictures or TV's, install custom blinds, IKEA assembly, install appliances, etc
  • Balcony doors: They can replace the track, rollers, weather stripping and screen doors, to make your sliding doors and screens function like new!
  • Consultation: They are available to consult on anything in your unit. If they can fix it, they will explain and give you a price. If they can’t fix your item, they can make recommendations. A consultation is free! Some exceptions may apply.
  • Delivery help: Having a new appliance or a piece of furniture delivered? Fill out a work order and they will call you to see if you need help with parking, elevators or installation.
  • Keys: They can make new / extra keys for your front door or mailbox. All Brooks keys are on a schedule of codes and not to be duplicated, except by them.
  • Reminder: Everything they do is for the owners! Which includes also servicing and maintaining all the primary systems in Brooks Tower, including those systems that provide heating, cooling, hot and cold water to all the common area.

So, how do you contact them?  Please don't stop them in the hall or call them on the phone or stop by the shop.  You must complete a work order for their assistance with anything, even a consultation. (Which means you need to have an AppFolio account.) 

Only unit owners can request maintenance, so if you are a renter and need maintenance help, just ask your landlord to submit a request through AppFolio. Please talk to Rebecca in the management office if you don’t already have an account, and she will get you set up for one. She can also show you how it functions, if you need assistance.

Once you have completed the Maintenance Request, please allow 2 to 3 business days for them to reach out to you to get you scheduled. They are currently understaffed, with only 3 of them, so your patience is appreciated.

EMERGENCY!! If you have a water leak, please call the front desk immediately, and they will alert everyone to your unit! Anything else that you feel needs immediate attention, please let the front desk know and they will alert the help that is needed.